FIZZ FAM PROGRAM TERMS.

Prepared program, not yet live. Initial rule version 1, October 4, 2026.

Points and bonuses

Earn 10 Fizz Points per eligible dollar actually paid after discounts. We use integer cents and round down the final points once per order. Taxes, tips, shipping, delivery, private-event invoices and gift-card purchases are excluded. Points do not expire initially.

50 bonus points once after the first verified eligible completed purchase following enrollment. Birthday: 100 points once per calendar year in America/New_York. Birthday month/day is optional. The first birthday saved in a year fixes that year's award date; edits apply next year. February 29 is observed February 28 in other years.

Referrals: 100 points after a genuinely new referred customer completes their first qualifying purchase of at least $10 eligible spending. Record attribution before purchase. No self-referrals or retroactive changes. Refunds below the threshold reverse the award. Double points is only for owner-scheduled promotions; multipliers do not stack.

Rewards

300 points: one single 3 oz syrup pouch; soda, cream and ice not included. 600 points: one standard 24 oz dirty soda up to $6; upgrades extra. 1,000 points: $10 off an eligible merchandise subtotal of $20 or more, after other discounts and before this reward, excluding taxes, tips, shipping and delivery.

One reward per order. No stacking with promotional discounts. No cash value or application to taxes, tips, shipping, delivery or private-event bookings. Product rewards need verified eligible catalog items. Flavor Kits remain coming soon. No channel can earn or redeem yet.

Reservations and refunds

Reserved points are held for 15 minutes and released on expiry or abandonment. A verified completed sale finalizes redemption once. Refunds reverse earned points and disqualified bonuses. Negative balances remain recorded and block further redemption; no money is charged to recover points.

Reward-bearing refunds require owner review. Points are restored only after verification that reward value was not retained, with an audit reason. Unverified partial-refund allocations are reviewed before recalculation and redemption is paused. The final restoration policy needs owner confirmation before redemption launches.

Membership and privacy

One shared customer backend serves the website and app. Guest browsing and ordering remain available. Membership does not require marketing consent. Email and SMS permissions are separate; SMS enrollment is unavailable. Marketing unsubscribe preserves membership and points. Existing updates contacts link only after verified email ownership.

Fizz Pass uses an opaque revocable identifier with no names, emails, phones or balances. It is not a login or payment credential. Authenticated customer or staff authorization is required for redemption.

The shared backend stores account, profile, consent and reward transaction records. Square handles commerce. Owner adjustments require a reason and audit record.

For account deletion, email retrofizzsodabar84@gmail.com. We verify account ownership, stop linked marketing, revoke access and review records retained for accounting or dispute resolution. Never email passwords or payment details.